Return Policy – Aivy.lk

When We Accept Returns

We understand that sometimes things go wrong during shipping. We will accept returns only when your item arrives damaged or broken due to the delivery process.

When We Don’t Accept Returns

We cannot accept returns for:

• Items you ordered by mistake
• Items you changed your mind about after receiving them
• Items that don’t fit your expectations
• Items you no longer want or need

How to Request a Return

If your item arrived damaged during delivery:

1. Contact us within 48 hours of receiving your order
2. Send us photos showing the damaged item and packaging
3. Email us at [[email protected]] with your order number
4. Keep all original packaging until we review your case

What Happens Next

Once we review your photos and confirm the damage happened during delivery:

• We’ll arrange to collect the damaged item
• You’ll receive a full refund or replacement (your choice)
• Refunds will be processed within 5-7 business days

Important Notes

• Items must be reported as damaged within 48 hours of delivery
• We need clear photos showing the damage
• Original packaging must be available for collection
• This policy only covers damage during the delivery process

Questions?

If you have any questions about our return policy, please contact us:

• Email: [[email protected]]
• Phone: +94 70 2000 990
• WhatsApp: +94 70 2000 990

Last updated: 2025 June 30